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  1. When I click on "ready to print," nothing happens. What can I do?

  2. My company does not allow me to download Flash application and/or Acrobat Reader on my computer. What should I do?

  3. What is the difference between Portrait and Landscape?

  4. Do I need to register for Online Templates (PDF)?

  5. When I select Online Templates (PDF), nothing happens. What can I do?

  6. How can I remove Wilson Jones logo on the template?

  7. When I print the template, the margins of the template are not correct. What can I do?

  8. After creating an Online Templates (PDF) and clicking on "Ready to Print" button, nothing happens. What can I do?

  9. When I go to the Online Templates (PDF), I can not see the entire site on my computer's screen. What can I do?

  10. When I go to Downloadable Templates (WORD), they are protected documents, and therefore, I can not change font styles and/or sizes. How do I un-protect the documents?

  1. When I click on "ready to print," nothing happens. What can I do?
    Please make sure that Adobe® Acrobat Reader 5.0 or above is installed on your computer. If you already have Adobe® Acrobat Reader installed on your computer, change the Adobe Acrobat Reader setting in order to optimize the printing of online templates in PDF with these five simple steps:
    1) Open Acrobat Reader
    2) Go to "Edit" Menu and select "Preference"
    3) Click on "Options" on the left side
    4) Uncheck all the web browser options
    5) Close Acrobat Reader - you are finished!
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  2. My company does not allow me to download Flash application and/or Acrobat Reader on my computer. What should I do?
    To use Online Templates (PDF), you need to have both Macromedia Flash Player 7.0 or higher and Adobe Acrobat Reader 5.0 or above installed on your computer. Our recommendation is to select Downloadable Templates (WORD) that offer pre-formatted, blank design templates.

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  3. What is the difference between Portrait and Landscape?
    Portrait is printed in vertical orientation and the most commonly used standard template. Landscape is printed in horizontal orientation. Please see below for the graphical examples of View-Tab® Transparent Dividers - 5Tabs. (Please note that these are graphical examples, not actual templates. Therefore, margins of these graphical examples may not be accurate.)
    Portrait
    Table of Contents page Tab sheet

    Landscape
    Table of Contents page Tab sheet


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  4. Do I need to register for Online Templates (PDF)?
    No, you do not have to register to use our Online Templates (PDF). You can continue to build and personalize your own templates for all products listed in the Templates at wilsonjones.com.

    However, there are many benefits for having an account with us. By registering and creating an account with us, you can:
    • Save up to 10 templates that you've created from our web site to edit/update them later
    • Save up to 10 images for easy and fast upload later
    • Always free and easy

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  5. When I select Online Templates (PDF), nothing happens. What can I do?
    Make sure your computer is installed with Macromedia Flash Player 7.0 or higher and and Adobe® Acrobat Reader 5.0 or above.

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  6. How can I remove Wilson Jones logo on the template?
    Click on the Wilson Jones logo with your cursor, and then press "delete" button on your keyboard.

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  7. When I print the template, the margins of the template are not correct. What can I do?
    Because different printers have different default margin settings, templates may not print correctly. While we've made every effort to accommodate our templates to print with correct margins, we can not accommodate all the printers in the marketplace. If this happens, our recommendation is to use our Downloadable Templates (WORD).

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  8. After creating an Online Templates (PDF) and clicking on "Ready to Print" button, nothing happens. What can I do?
    Make sure that the Pop-Up Blocker is not on. Because PDF template will open up in a new window for you to print, Pop-Up Blocker may prevent to open a new window. Turn off the Pop-Up Blocker when you are ready to print the PDF template.

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  9. When I go to the Online Templates (PDF), I can not see the entire site on my computer's screen. What can I do?
    To optimize viewing of our Online Templates (PDF), our recommended monitor resolution is 1024x768 pixels. To check and set-up your monitor resolution, please follow the 5 simple steps below:

    1. Click "Start" button on your computer
    2. Select "Control Panel"
    3. Select "Appearances and Themes" or "Display" option
    4. Select "Change the screen resolution" or "Setting" option
    5. Under the setting option, you will see current screen resolution of your computer. You can move the needle until it reaches 1024x768 pixels.


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  10. When I go to Downloadable Templates (WORD), they are protected documents, and therefore, I can not change font styles and/or sizes. How do I un-protect the documents?
    The Downloadable Templates (WORD) are protected documents in order to ensure that the pre-formatted templates are secured when you download. However, after downloading the templates, you can un-protect the document so that you can create it the way you prefer. To un-protect the document, please follow the 3 simple steps below.

    1. Go to "Tools"
    2. In the drop menu, click on the option called "Unprotect Document"
    3. The document is unprotected.


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